Last updated: 26 June 2026
tResolv is an AI-powered customer support tool for Shopify brands. We're based online at tresolv.online. If you have any questions about this policy, email us at syedahafsa722@gmail.com.
When you sign up as a merchant, we collect your email address and organisation name. We need this to create and manage your account.
When you connect Gmail, we access your support inbox to read incoming customer emails and send replies on your behalf. We only read emails in your inbox — nothing else in your Gmail account.
When you connect Shopify, we access order data (order number, items, status, customer name, shipping address) to help our AI give accurate answers to your customers.
Usage data: we collect basic analytics like ticket counts and resolution rates to help us improve the product and show you your dashboard stats.
Every email reply sent by tResolv includes this footer: "This reply was generated by Luna, an AI assistant. Reply to speak with a human."
This is required under UK GDPR and we think it's just the right thing to do.
We use a small number of trusted services to run tResolv:
None of these providers are permitted to use your data for their own purposes.
Email content is automatically deleted after 90 days. Your account data is kept for as long as your account is active. When you disconnect tResolv, we delete your data within 30 days on request.
You have the right to access, correct, or delete your data at any time. Just email us at syedahafsa722@gmail.com and we'll respond within 7 days.
We process support email data under legitimate interests — specifically, acting as a data processor on behalf of the merchant to provide the service they've signed up for. Account data is processed under contract. We've assessed that these interests do not override the rights of individuals whose data is processed.
If we make significant changes, we'll notify merchants by email. Minor updates will just reflect a new "last updated" date at the top.