AI customer support employee for Shopify brands
Your Shopify store shouldn't need you for every customer question.
Luna handles customer support, checks live order data, and resolves routine tickets for you. You step in only when it matters.
14-day free trial•No credit card required
AI customer support employee for Shopify brands
Sound familiar? Support isn't hard, it's just repetitive.
Luna answers live order questions and handles routine tickets automatically so you can focus on growing your brand.
Order status?
2m ago
Wrong item received
4m ago
Update my address
7m ago
Do you ship internationally?
10m ago
When will this be back in stock?
12m ago
Can I exchange this item?
15m ago
Support inbox23 unread
JS
Where's my order #4821?
Hi, can you tell me where my order is?
MT
Can you cancel order #2214?
I need to cancel my order, please.
AW
Is this in stock in Medium?
Do you have this in stock? I need a Medium.
LR
What's your return policy?
Can you share your return policy?
DK
I need a refund for order #3390
I'd like a refund for my last order, please.
Real product demo
Watch Luna resolve a ticket.
A customer asks. Luna checks what actually happened. Then she handles the next step.
Try it yourself
What else can it handle?
Luna's real sandbox. Pick a question and watch her work through it.
Trust
Luna knows when to act.
And when to ask you.
Routine support runs on its own. Anything that touches money or an order always comes back to you first, try it below.
Address change
Change delivery address for order #2214
“I typed the wrong street number, can you fix it before it ships?”
Try it. Nothing here touches Shopify, it's a preview.
Runs on its own
- ✓Order tracking
- ✓Product questions
- ✓Shipping questions
- ✓Store policies
- ✓Common support replies
Always needs your tap
- !Refunds
- !Cancellations
- !Supported order changes
Pricing
Founding Launch Pricing.
Locked in for our first 20 stores. No setup fees, no per-ticket charges.
Starter
Get help
The Support Sidekick
Founding price: limited founding spots
$49/month
For founders who are tired of answering the same customer questions.
Claim your founding spot →- ✓100 conversations per month
- ✓Gmail + Shopify
- ✓AI email support
- ✓Live chat widget
- ✓Live Shopify order lookup
- ✓Shipping & tracking questions
- ✓Product/order questions
- ✓Returns & policy questions
- ✓AI-drafted replies
- ✓Human approval before replies/actions
- ✓Confidence scoring
- ✓Email quarantine / loop protection
"Let Luna handle the repetitive stuff. You handle the business."
Most popular
Growth
Get out of the inbox
The AI Support Employee
Founding price
$99/month
For Shopify brands ready to stop managing their inbox themselves.
Claim your founding spot →Includes everything in Starter, plus:
- ✓250 conversations per month
- ✓Autopilot for high-confidence routine tickets
- ✓Shopify action workflows
- ✓Refund approval workflows
- ✓Cancellation approval workflows
- ✓Address-change workflows
- ✓AfterShip live tracking
- ✓Live storefront chat
- ✓Customizable Luna identity
- ✓Priority support
"Your AI support employee."
Scale
Build your support operation
The Support Department
$249/month+
For brands where support is becoming a real operational bottleneck.
Talk to us →- ✓Higher/custom conversation volume
- ✓Full autopilot where supported
- ✓Shopify action execution with existing approval safeguards
- ✓Custom integrations
- ✓Custom agent identity/branding
- ✓AfterShip
- ✓Priority support
- ✓Dedicated onboarding
- ✓Custom SLA options
"Your support team shouldn't be the reason you stop growing."
FAQ
Honest answers.
Everything you need to know about setting up Luna, human-in-the-loop approvals, and pricing.
No. Luna handles the repetitive requests, tracking, product questions, policy questions, so your team spends less time on those and more time on customers and cases that actually need a person. Refunds, cancellations, and anything sensitive still come back to you.
She doesn't guess. If a request falls outside what she can confidently answer from your Shopify data and store policies, it's queued for you or your team instead of being sent as a low-confidence guess.
You get 14 days of full access, no credit card required. We're a new product proving ourselves against companies with hundreds of millions in funding, so the fastest way to prove tResolv works is to let it work for real brands and let the results speak. When your trial ends, we'll ask you directly if you want to continue on a paid plan, no surprise charges, no auto-billing.
No, it complements it. The chat widget handles real-time questions on your storefront. Email support handles asynchronous queries from customers who write in directly. Both are handled by the same AI, with the same guardrails, inside the same dashboard.
Yes. You can set your agent's name (default is Luna), accent color, and quick-action buttons via a simple config object. Changes apply instantly without redeploying anything. The widget always shows "Powered by tResolv" in the footer on free and Starter plans.
Only when you enable Autopilot mode and the AI confidence is above the threshold you set. Financial actions, refunds, cancellations, and address changes, always require your one-tap approval, regardless of confidence level. Exchanges and returns are routed to your support team (full automation coming soon).
You can take over any conversation at any time. tResolv shows its confidence score and reasoning on every draft so you can review before anything sends. If you take over, AI is paused on that thread until you release it.
No. tResolv processes emails inside Google's infrastructure using the Gmail API. Your emails are never copied to or stored on tResolv's servers. Your customers' data stays in Google.
Most brands go live in under 10 minutes. Connect Gmail with one Google OAuth click, connect Shopify, and tResolv starts reading your inbox immediately. No technical setup required.
No. Refunds, cancellations, address changes, and order restores always appear in your approval queue. They never execute without your tap, regardless of confidence level or which mode you are in.
Only in the ways you'd expect from support work: it can look up orders and products, and it can update an order's address, issue a refund, or cancel an order, once you approve it. It never touches your theme, your checkout, or your product listings.
AI customer support for Shopify
Stop repeating answers.
Start resolving tickets.
Give the repetitive support work to Luna and keep your team focused on the customers who actually need them.
14 days free · No credit card required