tResolv reads your inbox, handles live chat on your storefront, and resolves 86.5% of customer support tickets without you lifting a finger. Every refund and cancellation requires your one-tap approval.
Real resolved tickets, streamed straight from production. No mockup, no demo data dressed up as real.
Three steps. No ongoing configuration. tResolv starts working from the moment you connect.
Link your Gmail and Shopify in under 10 minutes. tResolv starts reading your inbox in real time from the moment you connect.
Every email is classified, matched to live Shopify order data, and drafted with a confidence score. Nothing goes out below your threshold.
Financial actions always need your tap. Confident routine replies go out automatically. You stay in control of what matters.
tResolv classifies every incoming email, finds the right answer, and sends the reply automatically when confidence is high. No human needed for routine tickets.
Refunds, cancellations, exchanges, and address changes are always staged for your one-tap approval. They never execute automatically. Ever.
Every AI draft shows a confidence percentage. You set where the autopilot threshold sits. Below that line, drafts queue for your review before anything is sent.
tResolv connects via Google OAuth and processes emails inside Google's own infrastructure. Your customer emails are never copied to or stored on tResolv's servers.
Promotions, auto-replies, and email loop risks are filtered before the AI sees them. Your resolution rate stays accurate and your inbox stays clean.
Before drafting any reply, tResolv checks the live order state in Shopify. It will not attempt to cancel an already cancelled order, or refund one that has already been refunded. It knows what has already happened.
When a customer writes their new address in plain language, tResolv parses it into a clean structured format and stages it as a one-tap Shopify address update. You review the parsed address before it is applied.
Add a floating AI chat bubble to your Shopify storefront. Customers get instant answers about orders, returns, and refunds, handled live by Luna. Cancellations and refunds always stage for your approval, same as email.
When a customer asks where their order is, Luna queries real-time carrier data and replies with the actual status, “Your package is in Lahore, expected delivery June 10”, not a link to go check yourself.
Gorgias and Zendesk show your agents the order. tResolv's AI acts on it.
Refunds, cancellations, and address changes execute directly in Shopify, with your approval, without a human in the loop.
Add Luna to your Shopify store in 2 minutes. Customers chat, Luna resolves. Same approvals, same guardrails as email.
Customer types their order number, Luna pulls live Shopify data and responds instantly.
When Luna finds an order, it renders a structured card, not just text, showing status, items, and tracking.
Set your agent's name, accent color, and quick-action buttons. Your brand, your AI.
Refunds and cancellations always stage in your Escalations queue. Nothing executes without your approval.
No setup fees. No per-ticket charges. Email and chat included in every plan.
For brands getting started with AI support.
Claim your free spot →For growing brands that want full autopilot and direct Shopify action execution.
Claim your free spot →For operators running many brands who need dedicated support and SLAs.
Talk to us →tResolv handles 86.5% of tickets while you focus on building your brand.