tResolv FAQ: trial, approvals, data, and setup.

You get 14 days of full access, no credit card required. We're a new product proving ourselves against companies with hundreds of millions in funding, so the fastest way to prove tResolv works is to let it work for real brands and let the results speak. When your trial ends, we'll ask you directly if you want to continue on a paid plan, no surprise charges, no auto-billing.

No, it complements it. The chat widget handles real-time questions on your storefront. Email support handles asynchronous queries from customers who write in directly. Both are handled by the same AI, with the same guardrails, inside the same dashboard.

Yes. You can set your agent's name (default is Luna), accent color, and quick-action buttons via a simple config object. Changes apply instantly without redeploying anything. The widget always shows "Powered by tResolv" in the footer on free and Starter plans.

Only when you enable Autopilot mode and the AI confidence is above the threshold you set. Financial actions, refunds, cancellations, and address changes, always require your one-tap approval, regardless of confidence level. Exchanges and returns are routed to your support team (full automation coming soon).

You can take over any conversation at any time. tResolv shows its confidence score and reasoning on every draft so you can review before anything sends. If you take over, AI is paused on that thread until you release it.

No. tResolv processes emails inside Google's infrastructure using the Gmail API. Your emails are never copied to or stored on tResolv's servers. Your customers' data stays in Google.

Most brands go live in under 10 minutes. Connect Gmail with one Google OAuth click, connect Shopify, and tResolv starts reading your inbox immediately. No technical setup required.

No. Refunds, cancellations, address changes, and order restores always appear in your approval queue. They never execute without your tap, regardless of confidence level or which mode you are in.