Shopify AI Support

AI customer support built for Shopify.

tResolv reads your Shopify order data before it replies, so answers about shipping, refunds, and cancellations are grounded in what actually happened, not a generic script.

Start free trial →Install in under 10 minutes.

The problem

Generic helpdesks don't know your orders.

Most support tools treat every ticket the same, whether it's a marketing question or "where is my order #4471." Agents end up tabbing into Shopify to look up order status, shipping, and refund eligibility for almost every email.

That lookup step is where most of the time goes, not writing the reply.

The solution

Order-aware replies, not templates.

tResolv is connected directly to your Shopify store. Before it drafts a reply, it checks the order: has it shipped, is it cancelled already, is it eligible for a refund under your policy.

That context means the AI does not attempt to cancel an order that already shipped, or refund one that was already refunded, the class of mistake that makes AI support feel careless.

✓Live order lookups: every reply about an order is checked against Shopify first.
✓Policy-aware refund logic: your return-window settings decide what the AI can promise.
✓Store knowledge grounding: products, policies, and pages are imported so replies match what your store actually says.

How it works

From Shopify order to resolved ticket

No manual lookups. No copy-pasting order numbers between tabs.

Connect your Shopify store

tResolv reads order, fulfillment, and customer data the moment you connect, no manual sync required.

Customer email arrives

tResolv matches the email to the right order automatically, even when the customer doesn't include the order number.

Reply reflects the real order state

The draft, or the staged refund/cancellation, is built from what Shopify actually shows right now.

Features

Shopify-native, not Shopify-adjacent

Order state awareness

Checks fulfillment and refund status before replying, so it never contradicts what already happened to an order.

No duplicate actions

Refund and cancellation actions

Stages refunds, cancellations, and address changes directly against the Shopify order for your approval.

Always requires your tap

Chat widget

A floating AI chat bubble on your storefront answers order, refund, and shipping questions live, grounded in the same Shopify data as email.

Same guardrails as email

Gmail native

Connects via Google OAuth and processes email inside Google's infrastructure, nothing is copied to tResolv's servers.

Emails never leave Google

Use cases

Common Shopify support requests, automated

"Where is my order?"

Answered with live tracking and fulfillment status, not a generic shipping policy link.

"I want to cancel"

Checked against fulfillment status before staging the cancellation for approval.

"Can I get a refund?"

Checked against your return window and order state before a refund is staged.

"Can you change my address?"

The new address is parsed and staged as a Shopify order update for your review.

Size and product questions

Answered from your store's product and sizing information.

Storefront chat questions

The chat widget answers the same order and refund questions live, right on your storefront.

FAQ

Frequently asked questions

No. Connecting Shopify is a single step, and tResolv begins reading order data immediately. Most stores are fully live within 10 minutes.

No. Refunds, cancellations, and address changes are always staged for your one-tap approval before Shopify is updated. Exchanges are routed to your support team to complete.

tResolv checks the live order state at the time of each action, so a stale draft cannot trigger an action against outdated order information.

Give your Shopify inbox an AI employee.

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