AI customer support built for Shopify.
AI customer support for Shopify stores: replies grounded in live Shopify order data, with approval before any financial action.
tResolv reads your Shopify order data before it replies, so answers about shipping, refunds, and cancellations are grounded in what actually happened, not a generic script.
Can tResolv answer Shopify order questions?
Yes. tResolv connects to your Shopify store and your Gmail inbox, checks the live order (fulfillment, refund, and cancellation status) before replying, and answers questions about shipping, refunds, cancellations, and address changes.
Refunds, cancellations, and address changes are staged for your one-tap approval and never execute without it.
Generic helpdesks don't know your orders.
Most support tools treat every ticket the same, whether it's a marketing question or "where is my order #4471." Agents end up tabbing into Shopify to look up order status, shipping, and refund eligibility for almost every email.
That lookup step is where most of the time goes, not writing the reply.
Order-aware replies, not templates.
tResolv is connected directly to your Shopify store. Before it drafts a reply, it checks the order: has it shipped, is it cancelled already, is it eligible for a refund under your policy.
That context means the AI does not attempt to cancel an order that already shipped, or refund one that was already refunded, the class of mistake that makes AI support feel careless.
- ✓Live order lookups: every reply about an order is checked against Shopify first.
- ✓Policy-aware refund logic: your return-window settings decide what the AI can promise.
- ✓Store knowledge grounding: products, policies, and pages are imported so replies match what your store actually says.
How does tResolv use Shopify data to answer a ticket?
No manual lookups. No copy-pasting order numbers between tabs.
Connect your Shopify store
tResolv reads order, fulfillment, and customer data the moment you connect, no manual sync required.
Customer email arrives
tResolv matches the email to the right order automatically, even when the customer doesn't include the order number.
Reply reflects the real order state
The draft, or the staged refund/cancellation, is built from what Shopify actually shows right now.
Shopify-native, not Shopify-adjacent
Order state awareness
Checks fulfillment and refund status before replying, so it never contradicts what already happened to an order.
Refund and cancellation actions
Stages refunds, cancellations, and address changes directly against the Shopify order for your approval.
Chat widget
A floating AI chat bubble on your storefront answers order, refund, and shipping questions live, grounded in the same Shopify data as email.
Gmail native
Connects via Google OAuth and processes email inside Google's infrastructure, nothing is copied to tResolv's servers.
Which Shopify support requests can tResolv handle?
Frequently asked questions
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