AI Customer Support Employee

Hire an AI employee. Not another helpdesk.

tResolv reads your support inbox, resolves routine customer emails on its own, and stops before every refund, cancellation, or address change until you approve it.

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The problem

Support software still expects a human to run it.

Most "AI customer service" tools are still a helpdesk with an AI feature bolted on. Someone on your team still has to triage the inbox, write replies, and decide what to escalate.

Every repetitive email, "where is my order," "I want to cancel," "can I get a refund", takes time away from the parts of the business that actually need a person.

The solution

An employee, not a platform.

tResolv reads incoming email, classifies the request, checks the live Shopify order, and drafts a reply grounded in what actually happened to that order, not a generic template.

Routine, high-confidence replies go out on their own. Anything involving money, refunds, cancellations, address changes, is staged in your approval queue and never executes without your tap. Exchanges are routed to your support team to complete.

✓Resolves routine emails automatically: Routine tickets are resolved without a human touching them, based on real Shopify order data.
✓Never moves money without you: refunds and cancellations always wait for your one-tap approval.
✓Grounded in real order data: checks Shopify before replying, so it never contradicts what already happened to an order.

How it works

Set it up once. tResolv handles the rest.

Three steps. No ongoing configuration required.

Connect Gmail and Shopify

One Google OAuth click connects your inbox. Add your Shopify store and tResolv starts reading orders in real time.

AI drafts with a confidence score

Every incoming email is classified, matched against the live order, and drafted with a visible confidence percentage.

Approve or let autopilot run

High-confidence, non-financial replies send automatically. Refunds and cancellations always wait for your approval.

Features

What the AI employee actually does

Resolution engine

Classifies every incoming email and answers routine questions, order status, shipping, sizing, policy questions, without a human in the loop.

Resolves routine tickets automatically

Staged financial actions

Refunds, cancellations, and address changes are staged for your one-tap approval and never execute automatically. Exchanges are routed to your support team to complete.

Zero unauthorized financial actions

Confidence scoring

Every draft shows a confidence score. You set the autopilot threshold, anything below it queues for your review first.

Fully configurable threshold

Smart quarantine

Promotions, automated notifications, and email-loop risks are filtered out before the AI ever drafts a reply.

Keeps resolution numbers accurate

Use cases

Where the AI employee replaces manual work

Order status

Answers "where is my order" with live tracking data instead of a canned response.

Refund requests

Checks eligibility against the order, drafts the response, and stages the refund for approval.

Cancellations

Confirms the order has not shipped before staging a cancellation, never a duplicate or invalid action.

Address changes

Parses a plain-language address from the customer email into a staged Shopify update.

Escalations

Hands off automatically to a human when confidence is low or the conversation needs judgment.

Storefront chat

The same AI employee answers live on your storefront chat widget, not just email.

FAQ

Frequently asked questions

tResolv works inside your existing Gmail inbox and Shopify store, the same way a support hire would, reading email, checking orders, and drafting replies. It is not a website widget; it is built to take over the inbox work itself.

No. Financial actions always require your one-tap approval, regardless of the AI's confidence score or which mode you run in.

tResolv resolves routine, repetitive support emails automatically without a human touching them. More complex or uncertain requests are escalated or staged for your approval.

They queue for human review instead of sending. You set the confidence threshold, so you control how cautious the AI is.

Hire your first AI support employee.

Start your 14-day free trial. No credit card required.

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