AI Email Support

AI support that lives inside your inbox.

No new inbox to check, no widget to install. tResolv connects to the Gmail address you already use for support and starts drafting replies from there.

Start free trial →Your emails never leave Google.

The problem

Email is still where most support happens.

Chat widgets get attention, but for most Shopify brands, email is still the primary support channel, and the one that piles up fastest.

Moving support into a separate helpdesk tool means migrating your inbox, retraining your team, and hoping customers adjust to a new "portal" experience.

The solution

tResolv works with the inbox you already have.

tResolv connects to your existing Gmail address with one OAuth click. There is no migration, no new customer-facing portal, and no change to the email address your customers already use.

Emails are processed inside Google's own infrastructure via the Gmail API, nothing is copied to or stored on tResolv's servers.

✓No inbox migration: connects to the Gmail address you already use for support.
✓Google-native processing: emails are never copied to or stored on tResolv's servers.
✓Confidence-scored drafts: every reply shows how sure the AI is before it sends.

How it works

From inbox to resolved email

Connect Gmail

One Google OAuth click. tResolv starts reading new mail immediately, no forwarding rules or migration.

AI classifies and drafts

Each email is classified, checked against your Shopify order data if relevant, and drafted with a confidence score.

Send automatically or review

High-confidence, non-financial replies send on their own. Everything else queues for your review.

Features

Built around Gmail, not a separate inbox

Gmail native

Connects via Google OAuth and reads mail using the Gmail API directly, no forwarding, no separate mailbox.

Emails never leave Google

Smart quarantine

Promotional email, automated notifications, and loop-risk messages are filtered out before the AI ever sees them.

Keeps your inbox and metrics clean

Confidence scoring

Every draft carries a visible confidence score, so you always know how sure the AI is before it sends.

You set the threshold

Approval-gated actions

Refunds, cancellations, and address changes are staged in an approval queue, not sent automatically.

Zero unauthorized financial actions

Use cases

What gets automated in your inbox

Order status emails

The most common email type, answered with live Shopify data.

Refund and cancellation requests

Drafted and staged for your approval, never sent as automatic actions.

Policy questions

Answered from your store's actual return and shipping policy.

Spam and automated mail

Filtered by quarantine before it reaches the AI or your inbox metrics.

Thread continuity

Replies stay grounded in the full email thread, not just the latest message.

Human handoff

Low-confidence threads are escalated to a person instead of guessed at.

FAQ

Frequently asked questions

No. tResolv connects to the Gmail address you already use, customers keep emailing the same address.

No. tResolv processes email inside Google's infrastructure using the Gmail API. Emails are never copied to or stored on tResolv's servers.

It is filtered out by quarantine before the AI drafts anything, so it never affects your resolution numbers.

Yes. You can take over any conversation at any time, and the AI pauses on that thread until you release it back.

Let tResolv handle your inbox.

Start your 14-day free trial. No credit card required.

Start free trial →