About tResolv: an AI support employee for Shopify brands.
What tResolv is, what it handles, and how it treats approvals and customer data.
tResolv is an AI-powered customer support tool for Shopify brands, based online at tresolv.online.
An AI customer support employee, not another chatbot
tResolv connects to the Gmail address you use for support and to your Shopify store. It reads incoming customer requests, checks the order, and drafts or sends the reply.
Its default AI agent is named Luna. You can rename it and set its accent color to match your brand.
The repetitive support work Shopify brands see every day
- ✓Order status and tracking: “where is my order” answered from live Shopify fulfillment data.
- ✓Refunds and cancellations: checked against your policy and the order, then staged for your approval.
- ✓Address changes: parsed from the customer email and staged for your review.
- ✓Returns, product, and policy questions: answered from your store’s own information. Exchanges are routed to your support team.
How tResolv handles approvals and customer data
Refunds, cancellations, and address changes always appear in your approval queue and never execute without your tap, regardless of confidence level.
Every drafted reply shows a confidence score and reasoning, and you can take over any conversation at any time.
tResolv processes emails inside Google’s infrastructure using the Gmail API. Your customers’ emails are never copied to or stored on tResolv’s servers.
See tResolv on your own Shopify inbox.
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