Refunds, drafted. Never sent without you.
AI refund automation for Shopify stores, with your approval required before any refund is issued.
tResolv checks a refund request against the order and your return policy, drafts the response, and stages the Shopify refund for your one-tap approval, every time.
How does AI refund automation work in tResolv?
When a customer asks for a refund, tResolv matches the email to the Shopify order, checks its refund status and your return policy, drafts the reply, and stages the refund for your one-tap approval. The refund does not execute in Shopify until you approve it, regardless of confidence level.
tResolv also checks whether the order was already refunded, so it does not stage a duplicate.
Refunds are the request brands trust AI with least.
Refund requests need real judgment: is the order eligible, is it within the return window, has it already been refunded. Getting it wrong costs money or damages trust.
That is exactly why most brands won't let AI touch refunds at all, even though the reply itself (checking eligibility, explaining the process) is repetitive work.
AI drafts it. You approve it.
tResolv checks the order against your return policy and current refund status, then drafts a reply and stages the refund in Shopify, but the refund itself does not execute until you tap approve.
This is a deliberate design choice, not a limitation: the repetitive part (checking eligibility, writing the response) is automated, and the part with real financial consequence stays with you.
- ✓Never executes automatically: every refund waits for your one-tap approval, regardless of confidence score.
- ✓Checked against your policy: checks the order and available store information before preparing a refund for review.
- ✓No duplicate refunds: checks whether the order was already refunded before staging anything.
How does tResolv handle a refund request?
Customer requests a refund
tResolv matches the email to the order and checks its refund and return-eligibility status.
Refund is staged, not sent
A reply is drafted and the Shopify refund is prepared, waiting in your approval queue.
You approve with one tap
Only after your approval does the refund execute in Shopify and the reply send.
Built for the highest-stakes ticket type
Staged refund actions
Every refund is prepared against the real Shopify order and held for your approval before it executes.
Policy-aware eligibility
Refund eligibility is checked against the order and available store information before a refund is prepared, not a generic assumption.
Duplicate-refund protection
Checks current order state so it never stages a second refund on an order already refunded.
Confidence scoring
Every drafted response shows a confidence score, so you know how the AI reasoned about the request.
Refund scenarios tResolv handles
Frequently asked questions
Automate the refund reply. Keep the refund decision.
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