AI Refund Automation

Refunds, drafted. Never sent without you.

tResolv checks a refund request against the order and your return policy, drafts the response, and stages the Shopify refund for your one-tap approval, every time.

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The problem

Refunds are the request brands trust AI with least.

Refund requests need real judgment: is the order eligible, is it within the return window, has it already been refunded. Getting it wrong costs money or damages trust.

That is exactly why most brands won't let AI touch refunds at all, even though the reply itself (checking eligibility, explaining the process) is repetitive work.

The solution

AI drafts it. You approve it.

tResolv checks the order against your return policy and current refund status, then drafts a reply and stages the refund in Shopify, but the refund itself does not execute until you tap approve.

This is a deliberate design choice, not a limitation: the repetitive part (checking eligibility, writing the response) is automated, and the part with real financial consequence stays with you.

✓Never executes automatically: every refund waits for your one-tap approval, regardless of confidence score.
✓Checked against your policy: checks the order and available store information before preparing a refund for review.
✓No duplicate refunds: checks whether the order was already refunded before staging anything.

How it works

How a refund request is handled

Customer requests a refund

tResolv matches the email to the order and checks its refund and return-eligibility status.

Refund is staged, not sent

A reply is drafted and the Shopify refund is prepared, waiting in your approval queue.

You approve with one tap

Only after your approval does the refund execute in Shopify and the reply send.

Features

Built for the highest-stakes ticket type

Staged refund actions

Every refund is prepared against the real Shopify order and held for your approval before it executes.

Zero unauthorized financial actions

Policy-aware eligibility

Refund eligibility is checked against the order and available store information before a refund is prepared, not a generic assumption.

Built around your store's refund workflow

Duplicate-refund protection

Checks current order state so it never stages a second refund on an order already refunded.

No embarrassing double refunds

Confidence scoring

Every drafted response shows a confidence score, so you know how the AI reasoned about the request.

Full visibility before you approve

Use cases

Refund scenarios tResolv handles

Standard return-window refunds

Checked against your policy and staged for approval.

Damaged or defective items

Drafted with an empathetic response and staged as a refund or replacement candidate.

Already-refunded orders

Recognized and explained instead of staging a duplicate action.

Out-of-window requests

Drafted with a policy-accurate explanation rather than an automatic refund.

Escalated disputes

Handed to a human when the situation falls outside your confidence threshold.

FAQ

Frequently asked questions

No. Every refund is staged and requires your one-tap approval before it executes in Shopify, regardless of confidence level.

It checks the order's current state and the available information about your return window and policies before deciding whether a refund is eligible.

tResolv checks the live order state, recognizes it was already refunded, and drafts an explanation instead of staging a duplicate refund.

Refunds always require approval before they are executed in Shopify.

Automate the refund reply. Keep the refund decision.

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