The support agent ecommerce brands actually need.
AI support agent for ecommerce brands: resolves routine order questions, keeps refunds, cancellations, and address changes under your approval, and routes exchanges to your team.
Post-purchase questions, order status, refunds, exchanges, cancellations, are the bulk of ecommerce support. tResolv resolves routine questions automatically, keeps refunds, cancellations, and address changes under your approval, and routes exchanges to your support team.
What does an AI support agent do for an ecommerce store?
tResolv is an AI support agent for Shopify-based ecommerce brands. It reads support email and storefront chat, checks the live Shopify order, and answers routine post-purchase questions about order status, refund eligibility, cancellations, address changes, and returns.
Refunds, cancellations, and address changes are staged for your approval, and exchanges are routed to your support team. tResolv currently works only with Shopify.
Post-purchase support is repetitive by nature.
Ecommerce support tickets are overwhelmingly the same handful of requests: order status, refund requests, cancellations, exchanges, and address corrections.
General-purpose helpdesk software wasn't built around that pattern, it treats every ticket type the same, leaving your team to do the repetitive work by hand.
An agent built around the ecommerce ticket pattern.
tResolv is built specifically around the post-purchase questions ecommerce brands get every day. It reads the order, understands what the customer is asking, and drafts (or stages) the correct response.
High-confidence, non-financial replies send automatically. Anything involving money always waits for your approval first.
- ✓Built for post-purchase support: order status, refunds, exchanges, and cancellations are the core use case, not an afterthought.
- ✓Confidence-gated automation: you control how much the AI is trusted to send on its own.
- ✓Approval required for money: refunds and cancellations never execute without your tap.
How does the agent handle an ecommerce support ticket?
Email arrives
tResolv classifies the request and matches it to the customer's order automatically.
AI drafts with confidence
The reply is grounded in the order's real state, with a visible confidence score.
Send or stage for approval
Routine replies go out automatically. Refunds and cancellations wait for your review.
Purpose-built for ecommerce tickets
Resolution engine
Resolves the majority of routine post-purchase emails without a human touching them.
Staged financial actions
Refunds and cancellations are staged for your one-tap approval, never automatic. Exchanges are routed to your support team to complete.
Confidence scoring
Every draft carries a confidence percentage so you know how sure the AI is before anything sends.
24/7 coverage
Support requests are read and answered outside business hours, not just during your team's shift.
What ecommerce brands automate first
Frequently asked questions
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