AI Support Agent for Ecommerce

The support agent ecommerce brands actually need.

Post-purchase questions, order status, refunds, exchanges, cancellations, are the bulk of ecommerce support. tResolv resolves routine questions automatically, keeps refunds, cancellations, and address changes under your approval, and routes exchanges to your support team.

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The problem

Post-purchase support is repetitive by nature.

Ecommerce support tickets are overwhelmingly the same handful of requests: order status, refund requests, cancellations, exchanges, and address corrections.

General-purpose helpdesk software wasn't built around that pattern, it treats every ticket type the same, leaving your team to do the repetitive work by hand.

The solution

An agent built around the ecommerce ticket pattern.

tResolv is built specifically around the post-purchase questions ecommerce brands get every day. It reads the order, understands what the customer is asking, and drafts (or stages) the correct response.

High-confidence, non-financial replies send automatically. Anything involving money always waits for your approval first.

✓Built for post-purchase support: order status, refunds, exchanges, and cancellations are the core use case, not an afterthought.
✓Confidence-gated automation: you control how much the AI is trusted to send on its own.
✓Approval required for money: refunds and cancellations never execute without your tap.

How it works

How the agent handles a ticket

Email arrives

tResolv classifies the request and matches it to the customer's order automatically.

AI drafts with confidence

The reply is grounded in the order's real state, with a visible confidence score.

Send or stage for approval

Routine replies go out automatically. Refunds and cancellations wait for your review.

Features

Purpose-built for ecommerce tickets

Resolution engine

Resolves the majority of routine post-purchase emails without a human touching them.

Handles routine post-purchase emails automatically

Staged financial actions

Refunds and cancellations are staged for your one-tap approval, never automatic. Exchanges are routed to your support team to complete.

Zero unauthorized financial actions

Confidence scoring

Every draft carries a confidence percentage so you know how sure the AI is before anything sends.

You set the threshold

24/7 coverage

Support requests are read and answered outside business hours, not just during your team's shift.

No overnight backlog

Use cases

What ecommerce brands automate first

Order status inquiries

The single most common ticket type, answered instantly with live order data.

Refund requests

Checked against your return policy before a refund is staged for approval.

Cancellation requests

Verified against fulfillment status before staging.

Exchanges

Sized and product-swap requests are routed with the relevant order context attached.

Address corrections

Parsed from plain language and staged as an order update.

Escalations

Anything below your confidence threshold is handed to a human instead of guessed at.

FAQ

Frequently asked questions

tResolv works inside your email inbox, where most ecommerce support actually happens, rather than only inside an on-site chat widget.

No. Connecting Gmail and Shopify takes about 10 minutes and requires no code.

Yes. The confidence threshold is yours to set, and financial actions always require approval regardless of that setting.

tResolv is built specifically for Shopify and does not currently support other ecommerce platforms.

Put an AI agent on your ecommerce inbox.

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