Returns, handled: without losing customer trust.
tResolv checks return eligibility, drafts the reply, and stages the resulting refund for your approval, so returns move fast without becoming a liability. Exchanges are routed to your support team.
Returns are slow, and slow feels bad.
A return request usually needs a reply within hours to feel responsive, but the process, checking eligibility, explaining next steps, staging a refund or exchange, takes real time to do by hand.
Automating the reply badly is worse than being slow: customers notice a return response that ignores their actual order or policy exceptions.
Fast, because it's grounded in the real order.
tResolv checks the order against your return policy, explains the process clearly, and stages the resulting refund for your approval, all within minutes of the request arriving.
Because every step is grounded in your actual Shopify data, the reply holds up to scrutiny instead of reading like a generic returns FAQ. When a return resolves to an exchange, it's routed to your support team, not yet a one-tap Shopify action.
- ✓Fast first response: return requests are answered in minutes, not hours.
- ✓Policy-grounded: checks the order against the available return window information before responding, not a guess.
- ✓Refunds staged, exchanges routed: a refund resolution always waits for your approval; an exchange is handed to your support team.
From return request to resolution
Return request arrives
tResolv identifies the request type, exchange or refund, and matches it to the order.
Eligibility is checked
The order is checked against your return window and policy before any commitment is made in the reply.
Refunds stage, exchanges route to your team
A refund resolution waits in your approval queue. An exchange is routed to your support team to complete — full automation is coming soon.
Return handling that respects your policy
Policy-aware return logic
Return eligibility is checked against your store's actual return window and product rules.
Staged refunds, routed exchanges
A refund resolution is staged for your one-tap approval. An exchange resolution is routed to your support team while full automation is being built.
Fast first response
Return requests get an accurate, policy-grounded reply within minutes of arriving.
Order-state checks
Verifies the order hasn't already been returned or refunded before staging a new action.
Return scenarios tResolv handles
Frequently asked questions
Make returns fast without losing control.
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