Stop repeating answers.
Start resolving tickets.
tResolv answers customers, checks their Shopify orders, and handles common support requests like tracking, returns, and address changes.
Set it up once.
tResolv handles the rest.
Three steps. No ongoing configuration. tResolv starts working from the moment you connect.
Connect your stack
Link your Gmail and Shopify in under 10 minutes. tResolv starts reading your inbox in real time from the moment you connect.
AI drafts the reply
Every email is classified, matched to live Shopify order data, and drafted with a confidence score. Nothing goes out below your threshold.
Approve or run autopilot
Financial actions always need your tap. Confident routine replies go out automatically. You stay in control of what matters.
Everything you need.
Nothing you don't.
Resolution engine
tResolv classifies every incoming email, finds the right answer, and sends the reply automatically when confidence is high. No human needed for routine tickets.
Staged financial actions
Refunds, cancellations, and address changes are always staged for your one-tap approval. They never execute automatically. Ever. Exchanges and returns are routed to your support team while full automation is being built.
Confidence scoring
Every AI draft shows a confidence percentage. You set where the autopilot threshold sits. Below that line, drafts queue for your review before anything is sent.
Gmail native
tResolv connects via Google OAuth and processes emails inside Google's own infrastructure. Your customer emails are never copied to or stored on tResolv's servers.
Smart quarantine
Promotions, auto-replies, and email loop risks are filtered before the AI sees them. Your resolution rate stays accurate and your inbox stays clean.
Order state awareness
Before drafting any reply, tResolv checks the live order state in Shopify. It will not attempt to cancel an already cancelled order, or refund one that has already been refunded. It knows what has already happened.
Address auto-parsing
When a customer writes their new address in plain language, tResolv parses it into a clean structured format and stages it as a one-tap Shopify address update. You review the parsed address before it is applied.
Chat Widget
Add a floating AI chat bubble to your Shopify storefront. Customers get instant answers about orders, returns, and refunds, handled live by Luna. Cancellations and refunds always stage for your approval, same as email.
Live Tracking Updates
When a customer asks where their order is, Luna checks live tracking status through AfterShip and replies with the actual status, "Your package is in Lahore, expected delivery June 10", not a link to go check yourself.
Gorgias and Zendesk show your agents the order. tResolv's AI acts on it.
Refunds, cancellations, and address changes execute directly in Shopify, with your approval, without a human in the loop.
Watch Luna work.
Example resolutions showing the kind of tickets Luna handles automatically.
Your AI support employee,
now on your storefront too.
Live order lookup
Customers ask about their order right on your storefront and get a real answer, pulled straight from Shopify, not a canned reply.
Shopify action cards
Refunds and cancellations show up as structured cards inside the chat, staged for your one-tap approval. Returns and exchanges are routed to your support team (coming soon to full automation).
Customizable identity
Set your agent's name, accent color, and quick-action buttons. It looks and sounds like part of your brand.
Same safety rails
Every guardrail from email support carries over, confidence scoring, quarantine, and approval-gated financial actions.
Founding Launch Pricing.
Locked in for our first 20 stores. No setup fees, no per-ticket charges.
For founders who are tired of answering the same customer questions.
Claim your founding spot →- ✓100 conversations per month
- ✓Gmail + Shopify
- ✓AI email support
- ✓Live chat widget
- ✓Live Shopify order lookup
- ✓Shipping & tracking questions
- ✓Product/order questions
- ✓Returns & policy questions
- ✓AI-drafted replies
- ✓Human approval before replies/actions
- ✓Confidence scoring
- ✓Email quarantine / loop protection
"Let Luna handle the repetitive stuff. You handle the business."
For Shopify brands ready to stop managing their inbox themselves.
Claim your founding spot →Includes everything in Starter, plus:
- ✓250 conversations per month
- ✓Autopilot for high-confidence routine tickets
- ✓Shopify action workflows
- ✓Refund approval workflows
- ✓Cancellation approval workflows
- ✓Address-change workflows
- ✓AfterShip live tracking
- ✓Live storefront chat
- ✓Customizable Luna identity
- ✓Priority support
"Your AI support employee."
For brands where support is becoming a real operational bottleneck.
Talk to us →- ✓Higher/custom conversation volume
- ✓Full autopilot where supported
- ✓Shopify action execution with existing approval safeguards
- ✓Custom integrations
- ✓Custom agent identity/branding
- ✓AfterShip
- ✓Priority support
- ✓Dedicated onboarding
- ✓Custom SLA options
"Your support team shouldn't be the reason you stop growing."
Honest answers.
Your support inbox, finally under control.
tResolv handles routine tickets automatically while you focus on building your brand.